Training

TRAINING CALENDAR 

CLICK for a list of what's on at the Chamber

 

HEALTH AND SAFETY

CONTRACTOR MANAGEMENT - WORKING EFFECTIVELY TOGETHER Under the new Health and Safety at Work Act there is a primary duty of care required by the PCBU or person conducting the business or undertaking. For businesses and organisations they need to consult, coordinate and cooperate, then communicate when working together. This includes all contractors working in your business, events, and where businesses work alongside one another. We will explore how to successfully meet the duty to consult, co-operate, and co-ordinate and what good communication looks like in various settings.

CRITICAL RISK MANAGEMENT This session will explore your workplace risks and help you to identify the top critical risks.  Research and discuss strategies to assist with managing risk. Look at ways of engaging and involving workers in managing the risks, including contractors. Discuss ways of monitoring and reviewing risk.

EFFECTIVE PARTICIPATION AND REPRESENTATION Effective Participation and Representation This is a session for workplaces to explore health and safety systems and whether it is fit for purpose. Do you have a H&S representative(s)? Or a committee that is effective? What should their role be under the HSWA? This is an ideal in house session to review H&S in your workplace or for a manager and representative to come and explore with others, the different ways of doing this.

EMBRACING, INTEGRATING AND ENGAGING For businesses getting to grips with the Health and Safety at Work Act, we look at what has changed and how to embrace the concepts in your business. This is a good overview of the requirements and their basic integration into management practices. Designed to inform, upskill and move forward. It can be attended by managers, small business owners and health and safety representatives. 

ENGAGING THE WORKFORCE This is designed for middle managers, supervisors and health and safety representatives. The age-old question of how do we get everyone involved especially the middle managers and supervisors. Providing discussion on workplace culture and how culture impacts on “the way things are done” in a workplace. Discussing the guidelines under the act and regulations; how can you get involvement in your workplace so health and safety is part of the way workers think.

HEALTH AND WELLNESS IN THE WORKPLACE This is an area that can be a huge cost to business and many are unsure what they must do. Managing health risks requires risk assessment, while health promotion and wellness will enhance productivity if done well, but how do you do it effectively? The new document Healthy Work poses some interesting questions for workplaces.

LESSONS LEARNT - INCIDENT AND ACCIDENT INVESTIGATION When an accident or incident occurs, it is easy to look at one cause or the obvious, when there are often multiple factors influencing what happened.  In a busy work place the time to investigate these events fully is often not done due to time pressure. Finding effective and efficient ways of investigation has huge benefits from productivity to people. This will be run as a workshop and you are encouraged to bring some real-life events along with you to discuss and re-think.  Aimed at business owners, employees, managers, supervisors, team leaders and health and safety representatives who investigate, who require new or updated skills. 

MOTIVATING CHANGE IN THE WORKPLACE FOR LEADERS This is for managers who want to improve their health and safety performance by developing, performing and leading health and safety in their business. 

 

CHAMBER TRAINING

We offer training programmes and workshops throughout Otago to assist you to be the best you can be.  These range from multi-day programmes to hour-long seminars and updates.  We also specialise in bringing together presenters and topics to provide in-house training tailored to your business needs.  Our programmes and offerings are designed to be affordable, practicable and relevant to enable you and your business to grow.

Call the training team on 03 479 0181 | email training@otagochamber.co.nz


MANAGEMENT DEVELOPMENT

CREATING WORKPLACE WELLBEING This workshop explores what a “healthy” workplace looks like and looks at some steps that can be taken to create a work environment that promotes employee health and well-being while enhancing organisational performance, which in turn benefits both the employee and the organisation. 

LEADERSHIP ACADEMY Is for people looking at developing their existing leadership experience and who have the potential for holding senior positions and governance roles. The programme assists the participant to be equipped for leadership within their own organisation/business and the community.

SAFETY PSYCHOLOGY Using psychological reasoning and interactive case studies, Barb Hutchinson from Harm-Less Workplaces Limited discusses the most common reasons workers behave unsafely and what you could be doing differently to change that.

TOOLS FOR TEAM LEADERS Effective leadership is the key to getting the best from your people.  This workshop delivers straight-forward tools and how to apply them to build a high-performing team.

TURNING POINT Is designed to help your organisation create a dynamic, engaged and effective workforce by giving your people the knowledge and insight to realise what they are actually capable of and the tools to start living it.

 

BUSINESS DEVELOPMENT

ROCKET YOUR PROFITS Discover the fire-starters for making more profit without the stress. The ideas shared in this workshop will be proven and practical – no hype – just great real life strategies you can apply in your business the very next day.

UNLOCK THE SECRETS TO YOUTUBE MARKETING Learn how to get ranked in YouTube, which is the second largest search engine after Google.  How do you get more views, more engagement and more leads?

 

PROJECT MANAGEMENT

PROJECT MANAGEMENT – PRINCE 2™ FOUNDATION COURSE  The 3-day Foundation course covers the full PRINCE2™ curriculum delivered through presentations, discussions, exercises and exam practice.  The course runs from 8.30am to 5.00pm with a recommended additional 2 hours of exam practice each evening.  The course is fast-paced to give you as much knowledge as possible.

PROJECT MANAGEMENT – PRINCE 2™ PRACTITIONER COURSE The 2-day Practitioner course follows the Foundation course and uses scenario-based training focusing on the application of PRINCE2™ under different project environments and scenarios. Review and revision sessions of all PRINCE2™ elements are included throughout the training.

 

SALES

COLD CALLING Cold calling can be daunting.  This workshop introduces tools to approach potential customers with confidence and achieve results.

HOW TO SLAY YOUR SALES DRAGONS Developed to increase your knowledge of the fundamentals of an effective sales process.  Achieve fantastic results by learning how to slay your sales dragons.

IMPROVE SALES AND CLOSE MORE SALES This workshop explores a variety of valuable sales tools, whether you sell by telephone or face-to-face.  Techniques for successful selling are presented in a practical, easy to implement way to ensure you meet targets quickly and close more sales.

SALES FOR NON SALES PEOPLE Forget the ‘pushy’ or ‘too soft’ sales techniques of the past. You will leave this workshop with the knowledge that enables you to both sell successfully, as well as build lasting client relationships.

 

PERSONAL DEVELOPMENT

CONFLICT MANAGEMENT Different views can lead to conflict in the workplace.  This workshop introduces tools for effective conflict management.

EFFECTIVE COMMUNICATION  Learn how to be a more effective communicator in the workplace, identify potentially difficult situations and defuse them.

ENHANCE YOUR COMMUNICATION SKILLS THOUGH PERSONALITY PROFILING This workshop is about learning to communicate properly with one another, putting biases aside, and understanding how the person you are dealing with likes to communicate; communicating with them in their language, to get great outcomes.

MANAGE YOUR TIME MORE EFFECTIVELY This session focuses on the basic structures and behaviours needed to achieve excellent time management.  It includes self- assessment, an interactive presentation of the key concepts, and simple systems that work.

MINUTE TAKING In this workshop you will learn how to take minutes in an efficient and effective manner.

PRESENTOLOGY Presenting is a learned skill.  It takes knowledge, time and practice to become an effective presenter.  Most presenters find it a challenge to get their message across in an hour, never mind 20 minutes.  This course has been designed to improve your communication skills and achieve positive results.

 

IN-HOUSE AND TAILORED TRAINING

The Otago Chamber specialises in training modules, in-house sessions and corporate workshops tailored to fit your organisations’ goals and individual training requirements. If you identify a specific training need within your organisation, we would be happy to put together a workshop to assist you.

 

NOT FOR PROFIT

Ongoing business training designed to assist Not-for-Profit organisations to improve performance and outcomes. Workshops include accounting for non-accountants, conflict management, courageous conversations, effective communication, essentials for managing staff, governance, strategic planning, treasurer’s responsibilities and social media.

 

KIWIHOST

KIWIHOST promotes best practice for people offering customer service in all business and community support sectors.  The Chamber is the franchise holder for KIWIHOST in Dunedin, Waitaki, East and South Otago.  

SERVICE EXCELLENCE With a focus on developing professional communication skills in all areas - face to face, over the phone, email and messaging - this is a workshop that will transform participants’ relationships with internal and external customers alike.

KEY SERVICE SKILLS This workshop is for new staff or for someone as a refresher who is re-entering frontline service.  The KiwiHost key service skills workshop is the essential first step to inspiring a passion for customer service in every corner of your business.  Keep customers loyal when you empower your staff with core customer service techniques and a ‘Can Do’ attitude.

ADVANCED SERVICE SKILLS FOR HEALTH PROFESSIONALS A serious workshop for organisations wishing to raise their staff and patient service standard. Provides experienced staff with additional skills that will allow them to provide professional service to staff members and patients on a consistent basis with the aim of consistently exceeding expectations.

APPLIED SERVICE CONCEPTS This is a robust course with many years of use in secondary schools throughout New Zealand.  It has proven to be very successful in providing school students with a solid understanding of the essentials of customer service both face to face and over the telephone; with real skills that will help students to secure jobs in the workforce.  All participants who successfully complete the course and assessments will receive NZQA credits, as well as a participant certificate for the KiwiHost Applied Service Concepts workshop.

 

Find out more please call us on 03 479 0181 | email training@otagochamber.co.nz