Service-Encounter Automation Breakfast Workshop
11 June 2021
Start Time: 7:30am to 9:00am
- Location: Dunedin
- Venue: Otago Chamber of Commerce, Level 3, 442 Moray Place
Members are invited to an Otago Business School breakfast workshop on the use of intelligent assistants in organisational frontlines and developing service-encounter automation.
At this workshop the Otago Business School will share their research which identifies how customers form relationships with intelligent assistants, especially social and emotional dimensions. It also shows how customers perceive high privacy risk and uncertainty, and how organisations can enhance customer engagement under such conditions.
Light refreshments will be provided.
Photo: Alex Knight Unsplash