Free Lunchtime Taster - Becoming an Age Friendly Business
10 February 2021
Start Time: 12:00pm to 1:15pm
- Location: Dunedin
- Venue: Otago Chamber of Commerce, Level 3, 442 Moray Place
Age Friendly Business is a programme which recognises businesses and organisations that are aspiring to be age friendly. By participating you will be saying to your customers, clients and the community that you have committed to a journey of learning, self-assessment and continuous improvement.
What is an Age Friendly Business?
An Age Friendly Business or service is person centred. It aspires to create an environment that is accessible and a customer service experience that is inclusive and respectful.
It offers products and services that meet the needs of all of its customers and clients irrespective of age, life stage and ability. An Age Friendly Business focuses on continuous self-improvement in four areas.
- Environment and Accessibility
- Communication and Information
- Respect & Inclusion
- Products and Services
What is in it for me? Good for your bottom line – in the end it may be about the survival of your business or organisation. Customer retention and growth – people have choices and will go where they get great service, and the products that meet their needs. Customer and client experience - satisfied people keep coming back and tell others about you.
“The bottom line is that businesses and service organisations can no longer take their aged 50 plus customers and clients for granted.
Presented by Geoff Pearman, Parnters in Charge