KiwiHost: Service Excellence (Training)
By OCCI, Training | Posted: Monday May 13, 2019
Customers are the cornerstone of any organisation. Whether your staff are dealing with customers that are external to your organisation, or internal customers such as colleagues in other departments; KiwiHost will give them the tools they need to deliver Service Excellence to all of their customers... even the difficult or complaining ones! (Monday 13 May)
a focus on developing professional communication skills in all areas - face to
face, over the phone, email and messaging - this is a workshop that will
transform participants relationships with internal and external customers
Participants on this one day workshop will learn to develop trust & rapport with customers along with a “can-do” attitude, this way they can approach every interaction positively and professionally, and handle any complaints or issues that may arise with confidence.
Who should attend?
Anyone who wants to improve their customer relationships, or who would benefit from developing their communication & customer service skills.
needs & expectations: internal & external
customer relationships: trust, rapport & loyalty
professionally: face to face, over the phone, by email & messaging
service essentials: first impressions, your attitude & body language
effectively: subjects, tone & proofreading
customers: why customers complain, identifying the source of challenges &
techniques: greetings, tone, and non-verbal communication
Monday 13 May
9.00am - 12.30pm
$454.25 incl GST per person