TRAINING PROGRAMMES
The Otago Chamber of Commerce offers a wide range of workshops and training programmes to members on a variety of topics or at the request of members. For a PDF click here.
Be Your Own Boss
“Be your own Boss” is a programme run on behalf of Work and Income New Zealand.
Starting up a business can seem risky. Even a great idea is not guaranteed to succeed, but the chances are improved by understanding the important areas which need to be managed and controlled. Starting a business can be very rewarding and a move towards independence.
The course will teach you how to be your own boss, how to get started and how to manage your small business. Suitable for anyone who wishes to start a business, the course lasts two weeks on a full time basis and costs $800(incl). However, the course may be fully funded for Work and Income NZ clients.
Topics covered include:
Strategic planning Market research Costing your product/service Employment law Legal structures Marketing Building a budget OSH
Tax Promotion of your business Cash flow budgets Leases Insurance How to arrange finance Communication Time management
During the two weeks of the course time is given to complete your own Business Plan and a business mentor will be available during the course for one on one sessions. Business plans will be assessed for viability with ongoing mentoring and support if the plan is completed and an Enterprise Allowance is granted
CadetMax Programme
CadetMax supports young people in getting a job and gaining a qualification through a cadetship with an employer.
A cadet will
• Get to learn a skill, gain experience in a career and earn a good wage
• Have an entry level job that is the foot in the door to a career that may otherwise not be available to someone without qualifications
• Gain a lifetime skill
• Gain a skill held in demand by other employers and in other cities and countries
Computer Training
The Chamber in partnership with QuaySkills are delighted to offer you computer software training. We have half day and full day courses in:
Microsoft Excel Microsoft Access Microsoft Publisher Microsoft Word Microsoft Powerpoint Adobe Photoshop Microsoft Outlook Microsoft Project Windows File Management
QuaySkills courses are presented by a certified tutor with a maximum of eight participants which means you receive one on one attention from a fully qualified trainer.
Each participant has their own computer terminal for the duration of the course, which means hands-on practice to learn and retain the material, skills and techniques being presented to you.
The courses are available at a range of different levels from introductory to advanced which means you can choose the right one to enhance your current skills.
Enterprise Training
A fully funded business training programme provided on behalf of New Zealand Trade and Enterprise. This Enterprise Training Programme is aimed at up-skilling the owners and operators of small and medium-sized enterprises to help them develop and grow their businesses. The Enterprise Training Programme is delivered by specialist trainers and offers a range of 3 hour workshops, complemented by follow-up coaching designed to enable the attendee to implement what they have learnt.
To qualify for these workshops, owners and operators of small to medium sized business must have less than 50 full-time equivalent staff; personally own the business and be commercially trading for profit.
Specific training is also offered for exporting, raising capital, business start-up and Maori Trusts.
4Trades Apprenticeship Programme
4Trades is an apprentice training trust programme designed to reduce the compliance issues and costs involved in training young people that often stops firms from employing apprentices.
As an alternative to traditional apprenticeships, 4Trades employs the apprentice on behalf of a business and effectively takes control of the day to day administration of the apprenticeship.
The 4Trades initiative allows the apprentice to be selected, employed, managed and mentored by an experienced apprentice facilitator thus leaving the trades company (or Training Host as they now become) free to concentrate on the actual on job training of the apprentice.
Why does 4Trades work?
• 4Trades’ experienced facilitators will assist with initial apprentice recruitment and selection. We support you with wage negotiations and implement Apprentice Employment Contracts and Training Agreements.
• 4Trades manages all aspects of the apprentices’ theory training requirements. We liaise with the Industry Training Provider and Polytechnic, organise travel and accommodation for block courses and most importantly ensure that they complete and pass their courses!
• 4Trades apprentices have an 80% success rate over three years! By utilising the experience of our facilitators in areas such as performance management and employment issues the apprentice failure rate is greatly reduced thus saving you time and disruption to your business.
• 4Trades administers all compliance cost payments on your behalf. This includes ACC, PAYE and ITO Fees. We facilitate regular performance reviews and monitor equipment maintenance.
• 4Trades mentor and motivate the apprentice during regular on site visits and off job distance learning reviews.
• There are significant financial benefits in choosing the 4Trades initiative. With 4Trades becoming the employer of your apprentice, a percentage of the fees charged to you are tax deductible as a business expense.
Upskill Training
Workshops are designed to assist those chamber members who have staff who deal with people on a day to day basis. The workshops target reception roles to those of executive assistants through to sales and administrative staff. Workshops feature practical tips and techniques and course notes are provided.
In House Training
The Chamber offers the opportunity to tailor-make workshops and offer training to suit an organisation’s particular circumstances.
• Our in-house training is locally sourced, locally delivered and very cost effective.
• We are able to design the training content to fit the outcomes you want to achieve.
• We can match your organisation with the presenter who has the knowledge and experience to deliver the outcomes you want
• Talk to us about the issues your business is facing and we can help find the solutions.
KiwiHost
The Otago Chamber of Commerce has the KiwiHost franchise for Coastal Otago, including Oamaru, Dunedin, Balclutha and the Dunedin hinterland.
KiwiHost is New Zealand’s only dedicated customer service training organisation. Our aim is to help motivate your staff to provide outstanding service that exceeds the expectations of your customers and helps build loyal, repeat customers.
Our Applied Service Concepts programme is linked to NZQA standards, which means your staff can achieve extra qualifications while learning customer service techniques. All our workshops are run year round; therefore you can choose the workshop that fits in with your schedule.
KiwiHost incorporates a suite of training workshops based around customer service. They include:
Key Service Skills
Empower your staff with core customer service techniques and a ‘Can Do’ attitude. Attending this workshop is the essential first step to inspiring a passion for customer service in every corner of your business
Advanced Customer Service
This challenging workshop will motivate and inspire your staff to provide superior customer service every time. It provides participants with the tools to deal with customer complaints and how to turn an angry customer into an ally for your business.
Professional Telephone Skills
Participants on this workshop are taught the skills and techniques they need to effectively and efficiently deal with a wide range of telephone situations with confidence and pride.
Applied Service Concepts
This two day programme includes unit standards 56, 57 and 62 and provides participants with a range of customer service techniques and an opportunity to practise them in a safe, non threatening environment.
Not For Profit
We have jointly funded a series of workshops with the Community Trust of Otago to help not-for-profit organisations with business training and development, governance issues, how to obtain funding and to make the organisation attractive to funders. These workshops are available in Dunedin and throughout the Otago Region.
Straight 2 Work - Chamber Return 2 Work Programme
“Straight 2 Work - Chamber Return 2 Work Programme” is a course designed for people returning to work who would like a career within business administration, retail or customer service.
The course is held over 5 days between 9.30am to 2.30pm with time for lunch and may be fully funded for Work and Income NZ clients.
The course covers:
• Finding those skills, attributes and talents you had forgotten
• An insight into your occupation and industry
• Building a great CV and the art of writing a cover letter
• Practicing interview techniques and strategies
• Increasing your confidence, motivation and self esteem
• Managing work, family and life
• The available assistance through the “working for families” package
• Finding that great job
We will then assist you into paid employment for a minimum of 15 hours or more a week as a work-ready applicant and will offer on-job career support and the development of a career plan.
for more information contact the training team
phone (03) 479 0181
training@otagochamber.co.nz
WWW.OTAGOCHAMBER.CO.NZ
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