Thursday, 18 February 2010 8.30am - 5.00pm $425.00 + GST non member $425.00 + GST member
This is a one-day workshop for anyone who uses the telephone to interact with customers. Professional telephone skills will help frontline staff to learn telephone skills and techniques to enable them to handle confidently and competently customer service related telephone calls. Participants will learn how to have meaningful, pleasant interaction with callers and how to offer extraordinary service every time.
Content includes:
What makes good service
Five key service provider principles
An actual telephone shopping experience
Greeting – hold – transfer
Listening skills
Challenging calls
Key challenges
Self rating exercise
Vocal Skills and can-do language
Service Providers checklist
Questioning – gaining information – building rapport
Venue: Otago Chamber of Commerce, Ground floor, Burns House, 10 George St, Dunedin.
RSVP: Monday, February 15, 2010
PLEASE NOTE: if you have registered for a workshop which attracts a charge, no less than 24 hours cancellation notice must be given for a refund to be allowed.
Printable Version
