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| | | | | | KiwiHost | Advanced Customer Service Skills |
| | | | Presented by: Kim Cox
| Dunedin | | 
| Wednesday, 10 February 2010
8.30am - 5.00pm
$425.00 + GST non member
$425.00 + GST member
| | | | This is a one-day course for any person who has previously completed KiwiHost Key Service Skills or is experienced in customer service. Participants should have had at least one year of frontline experience in customer service.
Advanced customer service skills will help your frontline staff develop the skills and techniques required to ensure they deliver professional frontline service. This workshop will enable them to deal with most customer service situations, ensuring every person leaves the business feeling they are a special and valued customer.
| | Content includes:
- Understanding who the customer is, their wants and expectations.
- How to create a positive first impression and build rapport.
- Discovering the four levels of customer expectations and how customers feel if they are not met.
- Gain an awareness of how an attitude can affect customers and other staff members.
- Gain an awareness complaints are a gift and the importance of taking responsibility for them.
- Learning how to deal with the three levels of customer complaints and how to turn an angry customer into an ally.
- How to build customer loyalty and encourage return custom.
| | | Venue: Otago Chamber of Commerce, Ground floor, Burns House, 10 George St, Dunedin. | | | RSVP: Friday, February 05, 2010 | | | PLEASE NOTE: if you have registered for a workshop which attracts a charge, no less than 24 hours cancellation notice must be given for a refund to be allowed. | |  |
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Printable Version
