'Customer care - service first' for your tourism business
Presented by: Peter Lohmann, Peter Lohmann Consultants
Central Otago
Thursday, 13 May 2010
9.00am - 12.00pm
Fully Funded
As the demands of your industry and your customers change constantly it is vital that you manage the “moments of truth”. To do so successfully will give your business a competitive edge. You will in turn have an identifiable point of difference and your customers’ service experience will be unique. This workshop is suitable for any business owner who appreciates the need to retain his/her existing customer base through the delivery of excellence.
Content includes:
How to manage the “moments of truth”
How to handle complaints
What can you do to make each customer’s experience special
Internal and external customers, and their needs
Case study – how customer friendly are you
How to change systems internally and its effect on external customers
Quality – what is it?
Attitudes and Leadership
*Please note comditions apply with fully funded workshops
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