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| | | | | | upSkill | Skills to manage difficult customers and complaints |
| | | | Presented by: Vanessa Hockaday, VJH Business Training | Dunedin | | Thursday, 18 March 2010 | | 9.00am - 12.30pm | | $260.00 + GST non member | | $160.00 + GST member | | | Many of the techniques for effectively dealing with these, sometimes unpleasant situations, can be learnt. They are rarely second nature! Learn how to salvage a situation, control what is going on and sound like a professional. This workshop is suitable for virtually anyone who deals with complaints and irate customers. | | Content includes:
- Why do people complain and sometimes get difficult?
- What situations are you likely to find yourself in?
- Do you have the necessary skills to handle these situations?
- Understanding how people behave when they are irate
- The importance of staying assertive
- Tips and guidelines for dealing with complaints
| | | Venue: Otago Chamber of Commerce, Ground floor, Burns House, 10 George St, Dunedin. | | | RSVP: Monday, March 15, 2010 | | | PLEASE NOTE: if you have registered for a workshop which attracts a charge, no less than 24 hours cancellation notice must be given for a refund to be allowed. | |  |
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