KiwiHost

Advanced Patient Care and Service

Time: 

8:30am — 5:00pm

Member Cost: 

$454.25 (Incl GST)

Non Member Cost: 

$454.25 (Incl GST)

Venue: 

Otago Chamber of Commerce, Level 3, 442 Moray Place

Location: 

Dunedin

RSVP: 

20 June 2012

• Register Here

A serious programme for organisations wishing to raise their staff and patient service standard.  Motivates participants to re-think their service skills and abilities.  Provides experienced staff with additional skills that will allow them to provide professional service to staff members and patients on a consistent basis with the aim of consistently exceeding expectations.

 

Who Should Attend?

Any person who has at least one year of frontline experience in a role where they provide service for patients, patients’ families and/or other staff members.

 

Key Subject Areas:

• Identify professional qualities in service providers.
• Patient types and what they expect in the way of service.
• Your service attitude.
• Communication and can-do language.
• Internal customer – support and commitment.
• Developing patient loyalty.
• Identifying and handling patient concerns.
• Developing a patient service profile.

Training Presenter:   Kim Cox, KiwiHost Otago

 

See also:

• 24 Aug 2012
  • 8:30am — 5:00pm
• 17 Oct 2012
  • 8:30am — 5:00pm

 

Terms and conditions including refunds and cancellation policy