Business Development - Code - ocdc2

Skills to manage difficult customers and complaints

Time: 

9:00am — 12:30pm

Member Cost: 

$299.00 (Incl GST)

Non Member Cost: 

$299.00 (Incl GST)

Venue: 

Otago Chamber of Commerce, Level 3, 442 Moray Place

Location: 

Dunedin

RSVP: 

26 April 2012

• Register Here

Many of the techniques for effectively dealing with these, sometimes unpleasant situations, can be learnt.  They are rarely second nature!  Learn how to salvage a situation, control what is going on and sound like a professional.  This workshop is suitable for virtually anyone who deals with complaints and irate customers.

Content includes:

• Why do people complain and sometimes get difficult?
• What situations are you likely to find yourself in?
• Do you have the necessary skills to handle these situations?
• Understanding how people behave when they are irate
• The importance of staying assertive
• Tips and guidelines for dealing with complaints

Training Presenter:  Vanessa Hockaday, Lily the Labrador

Terms and conditions including refunds and cancellation policy