Now you can receive over $10,000 in valuable offers you can use all year round by 
We are the franchise holders for KiwiHost for Coastal Otago, including Oamaru, Dunedin, Balclutha and the Dunedin hinterland. KiwiHost is New Zealand's only dedicated customer service training organisation. Workshops help you build a loyal and repeat customer base. Find out what the best practice is for managing your difficult customers. Your staff will be motivated to provide outstanding customer service. Workshops are run year round; therefore you can choose the workshop that fits in with your schedule. Our current workshops include:
Key Service Skills
For staff who have recently entered customer service positions and who have not attended any other customer service training. Also for mature people, who, whilst involved in customer service have not been aware of professional customer service concepts.
Advanced Customer Service Skills
For staff who have previously completed KiwiHost Key Service Skills or some other introductory customer service training and have at least one years experience in a customer service role.
Professional Telephone Skills
For telephonists, receptionists, frontline service providers, support staff, supervisors, team leaders, administration, sales teams
Advanced Patient Care and Service
A serious programme for organisations wishing to raise their staff and patient service standard. Motivates participants to re-think their service skills and abilities. Provides experienced staff with additional skills that will allow them to provide professional service to staff members and patients on a consistent basis with the aim of consistently exceeding expectations.
KIWIHOST XMAS SPECIAL OFFER
Call Kim Cox here at the Otago Chamber to find out more details on 03 479 0181 or email kim@otagochamber.co.nz
Discount Codes
- 25% off* Advanced Customer Service: XMAS25ACS
- 25% off* Key Service Skills: XMAS25KSS
- 25% off* Professional Telephone Skills: XMAS25PTS
- 25% off* Dealing with Difficult Customers: XMAS25DDC
*Terms & Conditions
In order to receive the discount, the discount code must be used at the time of registration. Registration must be made via the KiwiHost website www.kiwihost.co.nz. All registrations must be for 1 day workshops scheduled between 1 December 2011 and 29 February 2012. Only valid for workshops scheduled in Otago, Canterbury, Nelson, Wellington, Palmerston North, Hawkes Bay, Waikato & Auckland regions. This offer expires on 29.02.12. This offer cannot be redeemed retrospectively for orders already placed. KiwiHost reserves the right to cancel vouchers at any time, without prior notice.
Tips for getting your business really going in 2012 from Jared Brixton, Managing Director KiwiHost
Well, it’s less than one month to Christmas and I’m sure many of you are looking forward to a break before we head into the New Year. This has to have been the most crazy & eventful year that I can remember, with disasters, the Rugby World Cup (& victorious All Blacks), elections & global economic meltdowns. I know that as a business owner I will be just pleased to have made it through the year in one piece and focus on a more positive year next year.
The question now is “how will your business look to improve its prospects for 2012 in a difficult market place, where not just businesses are going broke, but countries?” And where exchange rates, stock markets, precious metals and fuel prices all jump up and down like someone with bare feet on black sand at the height of summer?
Hopefully you will have plans in place to enable your business to not only survive, post Rugby World Cup, but to flourish. Just in case you don’t, here are a couple of things to that might help (not surprisingly, one of them mentions service):
- Marketing: Push your business to the front of the queue. If there was ever a time to invest in marketing, this is it. You don’t have to put in place large advertising campaigns, but you do need to focus on getting your business out there. This might include using direct or email marketing, newsletters or thank you cards. It could be utilising the web more efficiently and ensuring your google ranking is as high as it could be through SEO (Search Engine Optimisation) or simply having ‘good’ content. Getting good publicity is another way to get your company out there. Make your company newsworthy by being innovative around costs, major challenges in your industry, delivery mechanisms etc.
- Service & Understanding Your Customers: Differentiation of your business through service is in many cases the only way to give yourself a competitive advantage. Service may not necessarily mean smiling and being nice to customers (although this is always advised) it may be that what you think you are doing well, is actually irritating your clients. By talking to your customers, either in a formal way by surveying them or an informal way, by actually talking to them, you’ll find out exactly what they are thinking and maybe even get them to spend more money!
- Merger/Acquisitions: In times like these, some businesses are going to be finding it tough going. That is evident in the number of people being made redundant from what many thought were sound businesses. Look at your opposition and stop thinking of them in that way. Do you really compete on every level directly against them? Is there a way that you could work together to get to market cheaper or specialise in one market sector to reduce your costs. Alternatively, being aggressive and acquiring the competition is one way to increase your market share and reduce the competition at the same time.
That’s just three areas to get you thinking. There are plenty of other areas that may also be appropriate for your business or department, e.g. exporting or research & development. Take the time over Christmas to work on your business and not in it.
Good hunting and all the best for 2012.
